At CapDown, we strive to provide high-quality video downloading and recording software. To ensure our users are fully satisfied before making a purchase, we provide a "Try Before You Buy" model.
1. "Try Before You Buy" Principle
We offer a free version or a trial period for our software. This allows you to:
- Test the software’s compatibility with your computer hardware and operating system.
- Verify the software’s performance with the specific websites or streaming services you intend to use.
- Explore the user interface and features to ensure they meet your expectations.
We strongly recommend that all users download and use the free trial version before purchasing a license.
2. Refund Eligibility
Because our software provides an immediate digital license key upon purchase, our refund policy is strictly limited:
Before Activation: If you have purchased a license key but have not yet activated it on any device, you may request a full refund within 7 days of purchase.
Technical Issues: If you experience a technical problem that renders the software unusable, and our technical support team is unable to resolve it within 7 business days after being notified, you may be eligible for a refund.
3. Non-Refundable Conditions
Once a license key has been activated, we do not offer refunds for non-technical reasons. These reasons include, but are not limited to:
- Changing your mind about the purchase.
- Discovering that you no longer need the software.
- Accidental purchase.
- Lack of specific features that were not listed in our documentation.
- The third-party platform you wish to record from has updated its technology, causing a temporary service interruption. We will work to update the software in such cases, but it does not qualify for a refund.
4. How to Request a Refund
If you meet the eligibility criteria mentioned above, please follow these steps:
- Contact us at support@capdown.app.
- Provide your order number and the email address used for the purchase.
- If requesting a refund for technical reasons, please provide a detailed description of the error, including screenshots or log files if requested by our team.
5. Processing Refunds
If approved, your refund will be processed through our payment provider.
- The refund will be credited back to the original payment method.
- Please allow 5-10 business days for the transaction to appear on your statement, depending on your financial institution.
6. Abuse of Policy
CapDown reserves the right to refuse refund requests if we detect patterns of fraud or abuse of this policy.
Contact Information
For any questions regarding our refund policy, please contact:
Email: support@capdown.app