This Privacy Policy explains how CapDown (referred to as "we", "us", or "our") handles information in connection with the website located at https://capdown.app/ and the CapDown desktop software applications.
1. Website traffic analytics
Our website uses Google Analytics to measure traffic and understand general usage patterns. This includes data such as:
- Pages visited and duration of stay.
- Referral sources, such as how you found our site.
- Aggregate interaction data, such as button clicks.
Other than this traffic measurement activity, we do not intentionally collect personal information through the website unless you voluntarily contact us via email.
2. Payment providers
We use third-party payment processor.
Data Handling: When you purchase a license, your payment information, such as credit card details and billing address, is processed directly by the payment provider under its own privacy practices.
Information We Receive: We only receive confirmation of the transaction, the last four digits of the card (if applicable), and your email address to issue and manage your license.
3. Desktop software
The CapDown desktop software is designed with a "Local First" philosophy.
License Verification: The software connects to our servers periodically to verify your license status and determine access to trial or paid features.
No Media Collection: We do not collect, store, or monitor the videos you download or the live streams you record. All downloading and recording processes happen locally on your device.
Third-Party Services: To facilitate downloads from various platforms, the software may interact with the APIs of third-party video or streaming sites. These interactions are subject to the privacy policies of those respective platforms.
System Permissions: The software requires local disk write permissions to save files and may require network permissions to access video streams. It does not access other personal files on your system.
4. Technical logs and error reporting
To improve software stability, the software may generate local log files.
Crash Reports: If the software crashes, you may be given the option to send a report to support@capdown.app. These reports typically contain technical details, such as OS version, hardware specs, and error codes, but do not include the content of your media files.
Opt-in: Automated telemetry or error reporting is disabled by default or clearly disclosed within the software settings.
5. Data security
We implement industry-standard security measures to protect the limited information we hold, such as your email and license key. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
6. International compliance (GDPR/CCPA)
We respect the privacy rights of users worldwide.
Access and Deletion: You have the right to request a copy of the data we hold about you, primarily your license information, or request its deletion.
Data Minimization: We only collect the minimum information necessary to provide our services and process payments.
7. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our software features or legal requirements. The "Effective Date" at the top of this page will indicate when the latest changes were made. We recommend checking this page periodically.
8. Contact us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact our support team at:
Email: support@capdown.app